Choosing the right solicitor is crucial, whether you’re dealing with a property transaction, seeking advice on a divorce, making a personal injury claim, or writing a Will. However, according to the Solicitors Regulation Authority (SRA), the number of First Tier Complaints involving dissatisfaction with the service of a firm, have steadily increased, rising by over 10,000 in the last ten years from 25,689 in 2013 to 36,887 in 2023.
Additionally, recent data from the Legal Ombudsman also highlights concerning trends—complaints about legal service standards were upheld in 69% of cases in 2023/24. In key areas like residential conveyancing, personal injury, and wills and probate, the standard of service fell short in three-quarters of cases, with complaints about delays and failure to progress being the most common reasons cited
The BBC’s Morning Live recently highlighted this issue, sharing useful tips on selecting a reliable solicitor while avoiding excessive fees. With this advice in mind, we provide a practical guide to help you make an informed choice when looking for a solicitor to assist with your legal case.
1. Identify Your Legal Needs
Not all solicitors specialise in the same areas of law. Whether you need help with a family dispute, business contract, or estate planning, choosing a solicitor with expertise in your specific matter is key. At Coole Bevis, our team has specialists across various legal fields, ensuring tailored support for every client.
2. Check Qualifications and Accreditations
Always verify that the firm you have appointed is registered with the Solicitors Regulation Authority, the body that regulates solicitors in England and Wales. Additionally, accreditations from professional organisations like the Law Society can indicate a commitment to high professional standards.
3. Look at Experience and Track Record
A solicitor’s experience can make a significant difference in how efficiently and effectively your case is handled. Ask about their track record in advising on cases similar to yours. Choosing a firm with a history of successful outcomes in your legal area can give you greater peace of mind.
4. Ask Who Will Be Handling Your Case
One common frustration clients face is that the solicitor they meet initially isn’t the one who actually manages their case. It’s important to clarify from the outset who will be handling your matter day-to-day. Will it be a senior solicitor, a junior lawyer, or a paralegal? Understanding this ensures you know who to contact and what level of expertise you’re getting.
5. Ensure that Fees are Transparent
Legal costs can quickly add up, so it’s essential to get a clear breakdown of fees before committing. Ask about:
• Whether the solicitor charges a fixed fee, hourly rate, or a percentage of a settlement
• Any additional costs that may arise during the process
• Payment options, including whether they offer no-win, no-fee arrangements in relevant cases
The SRA requires solicitors’ firms to give information about costs in some of the key work areas on their websites. In addition, a good solicitor will provide this information upfront to avoid any unexpected costs later.
6. Ensure Legal Terminology is Explained Clearly
Legal terminology can be complex and it’s easy to feel overwhelmed if your solicitor isn’t explaining things in a way you understand. Don’t be afraid to ask for clarification. A good solicitor will take the time to break down legal terms and make sure you fully understand your rights, responsibilities, and options.
7. Read Reviews and Ask for Recommendations
Online testimonials can provide insights into a solicitor’s reputation and client satisfaction although, as with all such reviews, it is not always easy to verify the bona fides of the author. Personal recommendations from friends, family, or colleagues can also be valuable or search The Law Society website to find an SRA regulated lawyer near you. At Coole Bevis, we take pride in our strong client relationships and positive feedback. You can view our independent Google reviews (listed by each office location) online to find out what our clients say about us and our service.
Coole Bevis Solicitors are committed to delivering high-quality legal services tailored to our clients’ needs, whether you are a private individual or a business or other organisation. If you’re looking for expert legal support, we’re here to help.
For more information regarding legal support, please visit: coolebevis.com
